Small start-up or multi-branch enterprise?

Whether you are a small company with just a handful of PCs, or a multi-site organisation operating across the UK, we have a service offering to help your business get the most from its IT systems.

Depending on your IT Support requirements we can offer an entry level package, or a Fully Managed IT Support Service which proactively monitors and alerts us to issues throughout your network.

Regardless of the IT Support package chosen, your issues will be dealt with by a certified IT Professional. All of our engineers are suitably trained and qualified so you get the best service.

Knowing that your IT systems are maintained by a company with 10 years of experience and numerous Microsoft, SonicWALL and industry related accreditations, allows you to concentrate on running your business.

Contact us for a FREE onsite high-level review and IT systems health check.

We can offer several IT support options depending on your requirements.

• Managed IT Support - Are your IT systems too critical to fail?

  Our state-of-the-art, Managed IT Support service provides advanced notice about problems with your network environment before they can affect your business. Using the latest industry leading monitoring and management tools, our Proactive Service will dramatically reduce your network downtime by minimising both the duration and volume of IT failures.

• Considering outsourcing your IT Support?

  We can reduce your IT overheads, monitor your servers performance, quickly fix IT issues onsite or remotely, and much more. Outsourcing your IT department can be a very cost effective way to improve your business.

• Do you have an existing IT team and just require additional support and advice?

  In this case we can provide complimentary IT Support to take the pressure off your staff and you will take advantage of our expert knowledge and instant access to our technical support engineers.

More Details

How Do We Work?

Our customer relationships are managed on a day-to-day basis by our customer focused, skilled IT engineers. These engineers develop a strong working relationship with their customers, getting to know the business, its technology and its staff. And because we don’t use dedicated account or sales managers to manage your contract, you know that the support and guidance you receive from our engineer is the best advice from a technical perspective.

24 Hour Online ITIL Helpdesk

Every customer has their own corporate log-in identity for our ITIL compliant helpdesk, with as many individual staff log-ins as are needed. Nominated supervisors manage all logged incidents, meaning that you are always kept up to date on the progress of each of them. All incidents are flagged for our Microsoft-certified engineers, and our helpdesk ensures that they are dealt with according to the Service Level Agreement (SLA) that you have agreed with us.

Onsite and Remote Support

Our tailored IT support contracts offer a mix of onsite and remote IT support – all you need to decide is which contract best suits your requirements. Using remote IT support (telephone and email) results in more than 85% of incidents being resolved in less than 10 minutes, and if your incident requires an onsite engineer you can be sure that we will provide a skilled, experienced engineer promptly.